Cizqueue Logo
Sign in
HomeLegal & Terms

Terms and Conditions

Please review the terms governing the use of Cizqueue clinic queue systems, doctor consoles, token kiosks, and display applications.

Introduction

Who we are and what these terms cover.

When we say “Company”, “we”, “our”, or “us” in this document, we are referring to Dotworld Technologies Private Limited, a company registered in India.

When we say “Services”, we mean the Cizqueue application and any related products created and maintained by Dotworld Technologies Private Limited.

When we say “You” or “your”, we are referring to healthcare practices, clinics, hospitals, solo practitioners, or individuals who use the Cizqueue application.

We may update these Terms and Conditions in the future. Whenever we make a significant change, we will refresh the date at the top of this page and take appropriate steps to notify account holders.

When you use our Services, now or in the future, you are agreeing to the latest Terms and Conditions. These terms contain a limitation of our liability.

1. Account Terms

Rules for creating and maintaining your Cizqueue account.

  • You are responsible for any activity that occurs under your account at Cizqueue.
  • You must be a human. Automated or bot-based interactions are not permitted.
  • You must be at least 18 years of age, or have the consent of a parent or guardian, to make a purchase.
  • You may not use the Services for any unlawful, unethical, or immoral purpose.

2. Payment and Pricing

Details on subscription plans, taxes, and payment processing.

  • Clinics select a subscription plan on the platform. Each plan contains defined features and limits.
  • The price is displayed clearly before you confirm your subscription.
  • All fees are exclusive of applicable taxes including GST as required under Indian law. Where required, we will collect those taxes on behalf of the taxing authority and remit them accordingly.
  • Payment is collected at the point of use via our integrated payment gateway.

3. Refunds and Disputes

Our policy regarding refunds and how to dispute a charge.

  • All subscription purchases are non-refundable once the payment has been processed.
  • If you believe a charge was made in error, please contact us at [email protected] within 7 days of the transaction. We will investigate and respond within 5 business days.
  • Please contact us before initiating a charge back with your bank.

4. Data Content and Ownership

Who owns the data entered into Cizqueue.

  • You retain ownership of the patient data and clinic records entered into Cizqueue.
  • By using the Services, you consent to this data being processed and temporarily stored for the purpose of delivering the queue management and clinic services.
  • You agree not to use the Services for any illegal, defamatory, or harmful purpose.
  • We do not use your clinic or patient data for advertising, marketing, or AI training purposes without your explicit consent.

5. Data Retention Policy

How long we keep your data and what happens upon cancellation.

  • Operational data, patient logs, and completed appointments are retained for as long as your clinic maintains an active Cizqueue subscription.
  • Upon account termination or explicit request, all associated operational data is permanently deleted from our active systems and backups within a standard timeframe.
  • No manual retrieval is possible after deletion. We strongly encourage you to export your data before account closure.
  • Billing and transaction records may be retained longer as required under Indian tax and accounting laws, including GST regulations.

6. Uptime and Security

Security measures, cloud infrastructure, and service availability.

  • Your use of the Services is at your sole risk. We provide these Services on an “as is” and “as available” basis.
  • We take many measures to protect and secure your data through backups, redundancies, and encryption. We enforce encryption for data transmission over the public Internet.
  • We use Amazon Web Services (AWS) and Digital Ocean as our cloud infrastructure provider. Data may be hosted in India or in other AWS regions globally. By using our Services, you consent to this.
  • We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services.

8. Features and Bugs

Expectations regarding software functionality and issue resolution.

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. We make no guarantees that our Services will meet your specific requirements or expectations.

We test all of our features before releasing them. As with any software, our Services may have some bugs. We track reported bugs and work through them, especially those related to security or privacy.

9. Governing Law and Disputes

Jurisdiction and contact information for grievances.

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts located in India.

For any consumer grievances, you may contact our Grievance Officer as required under the Information Technology Act, 2000 and applicable Indian regulations at [email protected]

10. Liability

Limitation of liability for Dotworld Technologies.

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from:

  • the use or the inability to use the Services;
  • unauthorized access to or alteration of your transmissions or data;
  • loss of data due to technical failure;
  • any deletion of data after termination;
  • statements or conduct of any third party on the service; or
  • any other matter relating to these Terms and Conditions or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

If you have questions about any of these Terms and Conditions, please contact us at [email protected]

Questions regarding custom clinic agreements?

Enterprise healthcare networks requiring tailored Business Associate Agreements (BAA) or custom SLAs can reach our contracts desk at Dotworld Technologies.

Contact Legal Desk